Refund & Return Policy

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At Hometriq, we want you to love your purchase. If for any reason you are not completely satisfied, our Return & Refund Policy ensures a simple and transparent process.

1. Eligibility for Returns

• The item is defective, damaged, or incorrect.
• You receive a product that does not match its description.
• Furniture or décor arrives with visible damage or manufacturing defects.

Return requests must be raised within 7 days of delivery.

Items not eligible for return:

• Customized or made-to-order furniture
• Clearance or sale items
• Products damaged due to misuse, improper installation, or normal wear & tear

2. Return Process

1. Contact our support team at support@hometriq.com or WhatsApp/Call +91-XXXXXXXXXX with your order ID and photos of the product.
2. Our team will verify eligibility and share return instructions.
3. For approved returns:
   • Small items: Courier pick-up arranged from your address.
   • Large furniture items: Pick-up scheduled via our logistics partner.

3. Refunds

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days to your original payment method.
• COD order refunds will be made via bank transfer or store credit.

4. Replacements & Exchanges

• Replacements can be provided instead of a refund for eligible items.
• Exchanges are subject to product availability at the time of request.

5. Cancellations

• Orders can be cancelled within 24 hours of purchase for a full refund.
• Once processing or shipping has started, cancellation may not be possible.

6. Contact Us

For any questions about returns or refunds, please reach out to our support team:

• Email: support@hometriq.com
• Phone/WhatsApp: +91 70277 72078
• Website: www.hometriq.com